SHIPPING & RETURN POLICY

U.S. Domestic Orders

Orders are processed Monday-Friday, excluding holidays. (Orders processed on Friday after 3pm EST will continue processing on the following business day.)

Once an order has been placed, we cannot cancel it in our system. All sales are final.

Please allow 1-2 business days to process your order. We offer USPS standard shipping.

International Orders

We are currently not accepting international orders on our website. We apologize for the inconvenience.

Incorrect Shipping Information

If a package is returned to Integriti Hair Care Products LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Integriti Hair Care is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, no edits or cancellations can be made.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages

Integriti Hair Care Products LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Integriti Hair Care Products LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Damaged or Missing Products

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please submit photos of the damages and necessary information to support your claim to info@integritihaircare.com we will be happy to assist you.

All missing & damaged claims must be submitted within 10 days, along with photo evidence in order to ensure proper resolution.

Returns, Exchanges & Refunds

Once an order has been successfully delivered in good contion, we do not accept returns or exchanges. All sales are final.

Please be sure to report any issues with your order within 10 days of the delivery date to ensure proper resolution.